The bill of rights governs the relationship between client* and staff, volunteers and board members of OWCS. OWCS welcomes feedback from clients regarding its service. Compliments and complaints are incorporated into program evaluations.

1. Clients have the right to be dealt with in a courteous and respectful manner, and to be free
   from mental, physical and financial abuse by OWCS staff and volunteers
2. Clients have the right to be dealt with respect for their dignity, privacy and in a way that
   promotes their autonomy.
3. Clients have the right to be recognized for their individuality, needs and preferences,
   including ethnic, spiritual, linguistic, familial and cultural factors.
4. Clients have the right to receive information about the home support services to be provided
   for them; and who will provide it.
5. Clients have the right to participate in OWCS’s assessment of their needs, the development
   of the plan of services, and in subsequent evaluations and revisions to service.
6. Clients have the right to consent or refuse service.
7. Clients have the right to voice concerns or recommend changes about their community
   services, without fear of interference, coercion, discrimination or reprisal.
8. Clients have the right to be informed of the policies and procedures affecting OWCS’s
   operations, and to receive written information on the procedures for initiating complaints.
9. Clients have the right to have their records kept confidential in accordance with the law.

*Client refers to those receiving a service from service provider, OWCS