Client Bill of Rights
The bill of rights governs the relationship between client* and staff, volunteers and board members of OWCS. OWCS welcomes feedback from clients regarding its service. Compliments and complaints are incorporated into program evaluations.
- Clients have the right to be dealt with in a courteous and respectful manner, and to be free
from mental, physical and financial abuse by OWCS staff and volunteers
- Clients have the right to be dealt with respect for their dignity, privacy and in a way that
promotes their autonomy.
- Clients have the right to be recognized for their individuality, needs and preferences,
including ethnic, spiritual, linguistic, familial and cultural factors.
- Clients have the right to receive information about the home support services to be provided
for them; and who will provide it.
- Clients have the right to participate in OWCS’s assessment of their needs, the development
of the plan of services, and in subsequent evaluations and revisions to service.
- Clients have the right to consent or refuse service.
- Clients have the right to voice concerns or recommend changes about their community
services, without fear of interference, coercion, discrimination or reprisal.
- Clients have the right to be informed of the policies and procedures affecting OWCS’s
operations, and to receive written information on the procedures for initiating complaints.
- Clients have the right to have their records kept confidential in accordance with the law.
*Client refers to those receiving a service from service provider, OWCS